Privacy Policy

1. Introduction

Abdulhussain Mamuji Bhaijeewala & Co. ("we", "our", or "us") is committed to protecting the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether through our website, WhatsApp, phone, or in person at our premises at A-95, New Wholesale Market, Bhuj, Kachchh, Gujarat.

By using our services or providing us your information, you agree to the practices described in this policy. Please read it carefully.

2. Information We Collect

We collect only the information necessary to serve you and run our dairy wholesale business effectively. This may include:

• Name and business name of customers and trade partners
• Contact details including phone number, WhatsApp number, and address
• Order details such as product type, quantity, delivery address, and frequency
• GST number and business registration details for invoicing purposes
• Payment records and transaction history
• Communication history via WhatsApp, phone calls, or in-person visits

3. How We Use Your Information

The information you provide is used solely for legitimate business purposes, including:

• Processing and fulfilling your dairy product orders
• Generating GST-compliant invoices and maintaining financial records
• Communicating with you regarding orders, deliveries, and pricing updates
• Maintaining our customer and supplier database for regular trade
• Complying with legal obligations under Indian law including GST filings
• Resolving any disputes or complaints related to our products or services

We do not use your information for unsolicited marketing, and we do not sell or rent your data to any third party.

4. Sharing of Information

We treat your information with strict confidentiality. We may share your information only in the following limited circumstances:

• With delivery partners solely to fulfil your order and arrange logistics
• With our accountants or auditors for financial record-keeping and tax compliance
• With government authorities such as the GST department when required by law
• With legal advisors if necessary to enforce our rights or defend a claim

In all such cases, we share only the minimum information necessary and ensure that third parties maintain appropriate confidentiality.

5. Data Storage and Security

Your information is stored securely in our business records — both physical and digital — at our premises in Bhuj. We take reasonable precautions to protect your data, including:

• Restricting access to customer records to authorised personnel only
• Using password-protected systems for digital records
• Storing physical documents in a secured office environment

6. Retention of Data

We retain customer and transaction data for as long as necessary to fulfil the purposes outlined in this policy, and as required by applicable Indian laws — particularly the GST Act, which mandates retention of financial records for a minimum of six years. After this period, data is securely disposed of.

7. WhatsApp Communication

We use WhatsApp as our primary channel for order communication. When you contact us via WhatsApp, your messages and phone number become available to us for business purposes. We do not share WhatsApp conversations with third parties except as required by law. Please note that WhatsApp's own privacy policy also applies to your use of that platform.

8. Your Rights

Under applicable Indian privacy laws, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent to receiving business communications from us at any time

To exercise any of these rights, please contact us via WhatsApp or visit us at our Bhuj office.

9. Cookies and Website Data

This website is an informational page and does not use cookies, tracking pixels, or analytics tools. We do not collect any data through the website itself beyond what you voluntarily provide (such as by clicking our WhatsApp or phone links).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated policy will be posted on our website with a revised effective date. Continued use of our services after any update constitutes your acceptance of the revised policy.